Howgills Accommodation Privacy
1. The information we collect and how we use it
When you enquire about our Accommodation or request general information, we need to know your name and other information to correspond with you. This includes your e-mail address and telephone number.
If you make a reservation directly with us, we use a booking management system called ‘Freetobook’. Freetobook is fully compliant with GDPR.
Freetobook does not store or capture any personal data that isn’t strictly needed for the booking process nor does it transfer any personal data to any other party if it is not part of the booking process.
All credit card data is already super secure with the PCI level 1 compliance of FabPay, Stripe and PCI Card Storage.
There is a right for your data to be forgotten (following your stay with us, or in the case of a cancellation) and please contact us if this is the case. Full contact details are available in section 5. We will remove the information from your booking and replacing it with something anonymous within 30 days of your request being confirmed.
Also you have a right to access the data (booking information) that we store in our Freetobook management system. Please get in touch and our contact details are available in section 5.
On occasions, we work with third party suppliers (for example a guest may wish to organise a caterer for their stay). Our standard policy is to pass on the contact details of the third supplier to you, for you to arrange and provide all of the relevant information directly with them.
For guests staying at Howgills Barn, an email address is required when you wish to log on to our wifi system. This data is logged with ‘guest wifi hot spot solutions’ and requires a different password every time the system is accessed. There will be an ‘opt out’ for any guests who do not wish to enter their own email address.
We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
We may also wish to provide you with information about special features of our web site or any special offers which we think may be of interest to you. We may provide this information by email. To receive this information you must ‘opt in’ with your consent. If you change your mind and decide that you do not wish to receive this information please click on the ‘unsubscribe’ button at the bottom of the email marketing page and your email address will be automatically removed.
2. How we protect your information
All credit card data is already super secure with the PCI level 1 compliance of FabPay, Stripe and PCI Card Storage using our Freetobook management system.
We have a policy in place for PC password security at Howgills Accommodation.
Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.
3. Updating your details
If any of the information that you have provided to Howgills Accommodation changes (for example if you change your e-mail address, name or payment details or if you wish to cancel your reservation) please let us know. Please contact us using the contact details in section 5.
4. Your consent
5. How to contact Howgills Accommodation
phone 0800 8 32 16 32
In writing Howgills Accommodation ltd, 59 Main Street, Sedbergh, LA10 5 AB
6. Phone Calls
Calls are recorded for quality monitoring and training purposes.