Please read these terms and conditions carefully. All bookings made via Participating Websites and Online Travel Agencies or with Howgills Barn directly are made subject to these terms and conditions. The person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying at Howgills Barn. Bookings cannot be accepted from persons under eighteen years of age.

Payments
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​To secure your reservation dates the first night's fee will be required as a deposit payment. ​The full remaining balance will be due 56 days before your arrival date.
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If you're not booking through our website - we will send you a payment link from our SuperControl booking system. Secure payments can be made online through Yapstone HolidayRent Portal via Visa Debit / Delta/ Maestro / Switch/ Visa Credit & Mastercard. ​
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If you prefer payments can be made by BACs, details are on your invoice.​
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We may decline your booking: We reserve the right to decline your booking request for any reason and/or to take an alternative booking. If we decline or are unable to accept your booking request, we will notify you and, if the deposit (or any further monies) has been paid, this will be returned to you.

If you cancel with us:

We recommend that all our guests take out travel insurance for their stay with us. It just means that you are covered in the event that you have to cancel for personal circumstances, member(s) of the group dropping out at the last minute and the reservation is no longer viable or even due to unforeseen weather conditions.
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• If the booking is cancelled 56 days or more before the arrival date then you will receive a refund of any payments that you made to us.
• If the booking is cancelled less than 28 days before the arrival date then you are liable for a charge equal to 50% of the stay that will need to be paid to us.​
• ​If the booking is cancelled less than 14 days before the arrival date then you are liable for a charge equal to 75% of the stay that will need to be paid to us.
• ​In the event of a no-show or booking reduction (after arrival date) you are liable for the full cost of the booking which will need to be paid immediately

If we cancel:
We may cancel your booking if:

We become aware of any health and safety or quality-related issue with our accommodation or its immediate surroundings (for example contamination of the Property's water supply);
Circumstances or events outside our reasonable control.
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If we cancel a Booking we may (but are not obliged to) arrange alternative accommodation for you and your guests of an equivalent type and standard in a similar location. We will not be liable for any costs associated with arranging alternative accommodation and such alternative may be subject to the payment of additional charges by you if the rental charges for the alternative are higher than those under the cancelled booking;

and/or​

Refund any amounts paid by you in relation to the cancelled booking.
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Adverse Travel Conditions: In the event of road closure due to adverse weather conditions or any form of 3rd party industrial action the owners cannot be held responsible for the non-arrival of guests at the Barn and no refunds will be given.
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Events or circumstances beyond our reasonable control. If we are prevented or delayed from complying with any obligations under these Booking Conditions due to events or circumstances beyond our reasonable control, the inability or delay in performing those obligations will not be treated as a breach of the terms of these Booking Conditions. Examples of such events or circumstances include fire, flood, and other acts of God, trade disputes, lockouts, restrictions by the government, medical pandemics, problems with imports or exports, riots, accidents, disruption to energy supplies, civil commotion, and acts of terrorism or war.

Security Bond

A security bond is taken on the understanding that you and all members of your group will take care of and cause no damage to the property rented during your stay. Any refusal to pay a security bond will mean the booking cannot be made or will be cancelled, at your own loss.

A security bond of £750 is pre-authorsised against a registered credit or debit card 7 days prior to your arrival date (through Yapstone HolidayRent payment portal). This amount is held for 7 days. If the property sustains damage, loss of contents or any additional costs incurred during your stay (including extra cleaning), we will contact you with a report, including a quotation for repair. The deduction(s) will then automatically be made from your security bond. If the property is left as you found it; with no damages, extra cleaning or breakages the £750 security bond will be 'released' back to the card you registered with us. Please note that if a security bond payment is charged due to damages; this will show on your bank statement as the amount deducted. For example if we charge £50 you will see a deduction of £50. The remainder of the security bond was never 'taken' as a payment so you will not see any refunds of for example in this instance of a refund of £700.
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Previous Damages: If for whatever reason there has been damage caused to the property by previous guests please let us know by email, immediately on your arrival.
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Should the bill for repair/losses/damages amount to more than the security bond that is lodged, we will contact you with an invoice for immediate payment.
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We are a 'green' property and recycle after every guest's stay. You are required to separate your recycling and leave it in the correct bins. Failure to do this will result in money being deducted from your security bond.
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Our property is non-smoking. External ashtrays are provided outside and we ask that you do not throw your cigarette buts into the outside areas. Anyone found to have been smoking within the property will receive an automatic fine of £200.00. If you are smoking outside please ensure the external doors are closed to prevent any smoke from entering the property.
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If you move furniture in Howgills Barn, we expect everything to be placed back to its original position upon your departure. If there is any damage to furniture your bond will be charged accordingly. We thank you for your understanding and cooperation.

Guests
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Guests shall not permit the property to be visited or occupied by more guests than stated on the booking and invoice.
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For fire safety reasons, the people that stay in the accommodation must not be of a different identity to those named as part of the booking.
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We reserve the right to refuse admission to the property should this occur. If you would like to increase the number of guests staying at the property, please let us know in writing at least 7 days prior to your arrival and we will confirm if this is possible and the possible costs involved.
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CCTV

Howgills Accommodation has CCTV cameras at the properties, principally at the entrance and exit points and at the car parking area. CCTV is in operation for the personal safety of guests, staff, visitors and to assist in the day to day management including ensuring the health and safety of guests and others. No camera focuses, or will focus, on toilets, shower facilities, changing rooms, staff kitchen areas, staff break rooms or private offices. A full copy of our CCTV policy can be viewed here and please get in touch with us if you have any questions or concerns.

Lost property
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We regret that we cannot accept responsibility for any lost property left behind after your stay. Whilst we will make every effort to return lost property, this will only be done on receipt of full payment of the registered post plus a £5 handling and packing charge. Items not claimed after 28 days will be disposed of. All perishable foods will automatically be disposed of at the time of the changeover.
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The use of the property and its facilities is entirely at the user’s risk. We cannot accept responsibility for any injury or death to the hirer or any of their party, or other third parties, or for loss or damage to their belongings, vehicles or their contents, or any other personal possessions or monies. ​

Any theft occurring during your stay due to a lack of vigilance in terms of locking the property will invalidate the terms of the insurance and thus costs will have to be met by yourself.
Children Safety
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Cleaning materials

Cleaning materials are left for the use of guests during their stay. We keep the cleaning products in cupboards or on worktops, high up where possible. It is the responsibility of guests to ensure that children are safe whilst in the properties and are not able to access the cupboards and worktops where products are kept.

Laundry Access

Please note that there is a laundry room on the ground floor of our Barn that staff may need to access during your stay. The laundry room has a private entrance and our staff will do their utmost to ensure that we do not infringe upon your privacy. Please ensure that children do not enter the laundry room.

Hot tub
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Guests use the hot tub at their own risk and the property owners accept no liability, loss, damage, or expense, including, without limitation, solicitor fees and the cost of litigation, resulting from any hot tub accidents occurring at the property.

For any properties with hot tubs, the lead guest making the booking accepts:
– Full responsibility for the health, safety, and behaviour of all group members.
– The responsibility to ensure that all members of their group abide by the hot tub rules/Code of Conduct.
– An adult must supervise children at all times when in the hot tub area.
– Guests will ensure the correct procedures are followed in the event of an accident or emergency, and phone the Emergency Services if needed.
– Howgills Accommodation must be advised of any accident or emergency.
– The property owners and their service partners reserve the right to close any part of the hot tub area, for maintenance and/or safety reasons.
– The property owners shall not be liable for any loss or damage caused to the property of the lead guest and/or their family/group, arising from, or in conjunction with, the use of the hot tub or the hot tub area.
– The property owners and their servicing companies reserve the right to refuse access, or to expel the lead guest and/or their family/group from the hot tub area for any breach of, or if they have reason to believe there has been a breach of, the Hot Tub Code of Conduct/Rules, any act of negligence such as to endanger their own, or others safety, or if they have caused unnecessary damage which has not been reported to the Owners or the owners servicing company and/or paid for.
– A member of the Howgills Accommodation Team will have access on site during the guest stay to service the hot tub to ensure that the water is at the required level and the chemical balance of the water is correct.

Pets
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- No more than the number of dogs specified on our website may occupy the property at any one time.
– Puppies under the age of 12 months are not permitted unless authorised by Howgills Accommodation.
– All dogs should be kept under strict control at all times whilst on the property.
– Dogs shall not be permitted in the bedrooms, or bathrooms or to go onto furniture.
– Dogs shall not be left on the property unattended or in your vehicle outside of the property at any time.
– Should dogs be left unattended and cause any disturbance to any neighbours or neighbouring properties, then this may be deemed as unreasonable behaviour and could warrant eviction from the property.
– Any fouling of internal areas shall be professionally cleaned and the cost borne by the guest will be recovered from the security deposit.
– Any fouling of lawns, paths, or outside surfaces shall be cleared up without delay, by you the Guest. Failure to do this will result in additional charges being made which will be recovered from the security deposit.
​– Guests should provide dog bedding and necessary equipment, including food and water bowls, including towels.

​WIFI
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The wifi service at Howgills Barn is free of charge. All guests agree:
Not to use the WIFI for any unlawful, inappropriate, or immoral purpose.
Not to make any use of the WIFI such that the whole or part of the WIFI is interrupted, damaged, rendered less efficient, or the effectiveness or functionality of the WIFI is in any way impaired. This includes limiting the number of large files to be uploaded and gaming/streaming movies.
Not to use the WIFI for the transmission or posting of any computer viruses or any material which is defamatory, offensive, or of an obscene or menacing character or in such a way as to cause annoyance, inconvenience, or needless anxiety.
Not to use the WIFI in a manner that constitutes a violation or infringement of the rights of any person, firm, or company (including rights of copyright or confidentiality).
Not to use the WIFI to transmit any material for the purposes of publicity, promotion, and/or advertising without the prior written consent of Howgills Accommodation unless such transmission has been specifically requested by another User of the WIFI.
That in the event that it has any right, claim or action against any other user arising out of the use of the WIFI then it shall pursue such right, claim or action independently of, and without recourse to, the Owner; and
The User will indemnify and defend Owners against all claims, liability, damages, costs, and expenses, including legal fees, arising out of a breach of these Terms and Conditions or any Use of the WIFI by the User. The User acknowledges that Owners have no control over the nature or content of information or programs transmitted or received by the User using the WIFI and that Owners do not examine in any way the use to which the User puts the WIFI. The User agrees to fully indemnify the Owner against any claims or legal proceedings arising in connection with the User’s use of the WIFI which is brought or threatened against the Owner by any other person.

Business use
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Howgills Accommodation is not liable for business losses. If a Guest uses the property for any commercial or business purpose, Howgills Accommodation will not have any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity
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Parking & Electric Car Charging
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Parking instructions for the relevant property are included in the property description and such instructions and limitations must be strictly adhered to by Guests. All vehicles are parked at the Guest’s risk and Howgills Accommodation shall not be liable for any damage to vehicles, theft of personal items stored in them, or parking fines/clamping.
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For security reasons, Howgills Accommodation has CCTV in operation in the parking areas and this is monitored by Howgills Accommodation.

We do not have on-site charging facilities at Howgills Barn and you must make your own arrangements for EV charging. The closest charge points are at nearby Killington Services https://motorwayservices.uk/Killington_Lake or Booths at Kirkby Lonsdale https://www.booths.co.uk/store/kirkby-lonsdale/
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Damaged equipment

In the event that a previous group damages equipment at our property, we will endeavour to get this repaired before your arrival. You will be informed of this prior to your arrival. If the item is unrepairable for your stay we will try to source you an alternative or refund this item from the cost of your reservation with us. The owners cannot be held responsible in any way and no refunds will be given in the event of any damaged equipment.

Activities & Catering

If you are considering booking any activity/caterer during your stay, we can supply a list of Companies/Providers that we work with. Please double-check with us that the activity/caterer you have booked is suitable for the property. If you choose your own Company to provide an activity or catering please obtain a copy of the Company providers public liability insurance. This will need to be emailed to info@howgillsaccommodation.co.uk for us to check and approve at least 4 weeks prior to your arrival. We will then confirm the suitably with you. In the event that we do not find the provider suitable for our venue, you will be required to cancel the arrangement. Howgills Accommodation is not liable for this or any refunds.

Please note that all of the activities that are delivered at our Barn (or within the nearby area) are with external providers and the guest must make a booking directly with the provider. Guests are advised to read all booking/cancellation/terms and conditions set by the Provider.
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Howgills Accommodation can take no responsibility for the organisation, delivery, or cancellation of these events.
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Howgills Accommodation is in no way responsible for any accident/injury which may occur through the delivery of the activity either on or off our property.
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Please note that the above conditions apply to any external catering companies that come on-site to deliver any catering at Howgills Barn.

Complaints

If you feel you have a reason for complaint, then Guests should notify Howgills Accommodation immediately on freephone 0800 8 32 16 32 so that steps can be taken to address your complaint.
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If you do not complain at the time when you are staying at the property, by leaving it until after your stay has ended or at a later date during your stay, Howgills Accommodation will not be able to remedy your complaint as you will have not given Howgills Accommodation an opportunity to remedy the matters you have complained of during your stay and, in such circumstances, Howgills Accommodation shall not be liable to offer any refund or compensation in relation to the matter complained of.
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For each property, the Owner provides a call-out service and the necessary contact telephone numbers are given on the 'My Stay Planner'.

GDPR

Our GDPR policy can be found here