COVID-19 - What you need to know
At Howgills Accommodation the health and safety of our Guests and Team is our number one priority.
Whilst the risk of Coronavirus to our guests and team is low, we recognise that the situation is potentially unsettling and we would like to reassure you that we are closely monitoring the developing situation and following Government guidance to ensure you can enjoy the holiday you deserve.
We're open for business as usual and will provide an update should any changes occur to any of our breaks.
We would advise you to check the Gov.UK website for the most up-to-date information: www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
If you are impacted by this advice, have any symptoms of Coronavirus or have any concerns please call our team who will be happy to help on freephone 0800 8 32 16 32.
When visiting our hotels we would ask all our guests to take the following sensible Government Advice:
Washing hands regularly. Wash hands for at least 30 seconds and use an alcohol based hand sanitiser if soap and water is not available. https://www.nhs.uk/live-well/healthy-body/best-way-to-wash-your-hands/
Maintain good hygiene practices such as using tissues when coughing or sneezing and disposing of the tissue in a bin.
What we're doing to prevent Coronovirus at our accommodation
We’d like to reassure you we’ve had no outbreaks of coronavirus at our accommodation.
We have very strict cleaning procedures in place and have increased the sanitising antibacterial/antiviral dispensers around our accommodation.
In addition, we are actively encouraging our guests and team to follow Government and NHS advice on regular hand-washing. You can also find out more information on the NHS website.
I’m due to come on my break but I’m worried about the Coronavirus, can I get a refund?
We’d like to reassure you we’ve had no outbreaks of coronavirus in our accommodation and we are open as normal, therefore our normal terms and conditions apply for each property:
If I cancel my stay with you - do I get a refund?
Firstly, we’d like to reassure you there has been no outbreak of coronavirus in our accommodation. We always advise all of our guests to take out the appropriate holiday insurance for their stay with us, so please make sure this is in place.
If anything changes with regards to your holiday, we will be in contact with you directly.
If we can no longer offer the holiday booked or we need to cancel your booking the following options are available:
A replacement holiday that’s the same as the one you booked;
A replacement holiday of less value than the one you booked, together with a payment of the difference by us;
A replacement holiday of higher value than the one you booked, with a payment of the difference by yourself.
Questions and Queries
|For any queries or concerns, please contact our team on free phone 0800 8 32 16 32.