Howgills Barn - Payments, Bond and Ts&Cs

Please read these terms and conditions carefully. All bookings made via Participating Websites and Online Travel Agencies or with Howgills Barn directly are made subject to these terms and conditions. The person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying at Howgills Barn.  Bookings cannot be accepted from persons under eighteen years of age.

Covid-19

  • If you're staying at our property and you suspect you have developed the symptoms of covid-19 you must inform us by phoning freephone 0800 8 32 16 32.

 

  • We will then video call/ call you to clearly understand the situation and to see if you need to extend your stay and for how long.

 

  • If you have to extend your stay through illness for self-quarantine you will be charged the daily rate of stay at our property.

Payments

  • Due to the covid 19 virus, any bookings for a stay at Howgills Barn new terms and conditions may apply (as we are awaiting confirmation of a date of being able to re-open in line with government guidelines). You can secure your holiday dates with us with a payment of £100. Once we have confirmation of when we will be able to re-open, we will then be asking for the balance in 3 installments. If we are not able to re-open in time you can reschedule to an alternative date in 2021 or 2022 or request a refund.

  • Stays from 1/2/21

  • Secure your reservation date with payment of £100.​

  • Within four weeks of paying the £100, you will be required to pay the first night's fee. 

  • Full booking balance must be paid 56 days before arrival.

  • If you're not booking through our website - we will send you a payment link from our SuperControl booking system.  Secure payments can be made online through Yapstone HolidayRent Portal via Visa Debit / Delta/ Maestro / Switch/ Visa Credit & Mastercard. 

  • If you prefer payments can be made by cash, cheque, bacs. Cheques should be made payable to Howgills Ltd and posted to Howgills Accommodation, 59 Main Street, Sedbergh LA10 5AB. 

  • Please get in touch with us if you would like to pay by BACs and we can forward you our bank account details.

  • We may decline your booking: We reserve the right to decline your booking request for any reason and/or to take an alternative booking. If we decline or are unable to accept your booking request, we will notify you and, if the deposit (or any further monies) has been paid, this will be returned to you.
     

Security Bond

  • We ask our guests for a £500 security deposit, pre-authorised against your credit/debit card, 7 days prior to your arrival. This is in case there is any damage to the property during your stay. The money is simply reserved and then released 7 days after your stay if there is no damage.

  • The security bond is in place primarily as a form of deposit and covers loss of keys, smoking within the Barn, damage to Barn property (including stains on bedding, linen and towels) and if additional cleaning is required.

  • If there are no breakages or damages to the Barn as detailed above your security bond will be released  7 days after your stay with us.

  • In the event that there are breakages or damage to our Barn, we will contact you with a report, including a quotation for repair. We reserve the right to use your bond to pay for the breakages or damage accordingly. Should the bill for repair amount to more than the security bond lodged, we will contact you with an invoice for immediate payment.

  • If there is extra cleaning above and beyond our generous allocation for a normal clean, we will have the right to retain an agreed fee (your Security Bond) for any work carried out for excessive cleaning and this will be at the owner's discretion.  Please ensure cookers are left clean, dirty dishes washed and put away, and food cupboards and freezers are cleared out.

  • We are a 'green' property and recycle after every guest's stay. You are required to separate your recycling and leave it in the correct bins. Failure to do this will result in money being deducted from your security bond.

  • Our property is non-smoking.

  • Please note that there is a laundry room on the ground floor of our Barn which staff may need to access during your stay.  The laundry room has a private entrance and our staff will do their utmost to ensure that we do not infringe upon your privacy.

Children Safety

Cleaning materials are left for the use of guests during their stay. We keep the cleaning products in cupboards or on worktops, high up where possible. It is the responsibility of guests to ensure that children are safe whilst in the properties and are not able to access the cupboards/worktops where products are kept.

Guests

  • Guests shall not permit the property to be visited or occupied by more guests than stated on the booking and invoice.

  • For fire safety reasons, the people that stay in the accommodation must not be of a different identity to those named as part of the booking.

  • We reserve the right to refuse admission to the property should this occur. If you would like to increase the number of guests staying at the property, please let us know in writing at least 7 days prior to your arrival and we will confirm if this is possible and the possible costs involved. 

  • For fire and safety reasons, our properties have CCTV in operation in the entrance and parking areas and this is monitored by Howgills Accommodation.

Lost property

  • We regret that we cannot accept responsibility for any lost property left behind after your stay. Whilst we will make every effort to return lost property, this will only be done on receipt of full payment of the registered post plus a £5 handling and packing charge. Items not claimed after 28 days will be disposed of. All perishable foods will automatically be disposed of at the time of the changeover.

  • The use of the property and its facilities is entirely at the user’s risk. We cannot accept responsibility for any injury or death to the hirer or any of their party, or other third parties, or for loss or damage to their belongings, vehicles or their contents, or any other personal possessions or monies.

  • Any theft occurring during your stay due to lack of vigilance in terms of locking the property will invalidate the terms of the insurance and thus costs will have to be met by yourself.

Hot tub

  •  Guests use the hot tub at their own risk and the property owners accept no liability, loss, damage or expense, including, without limitation, solicitor fees and cost of litigation, resulting from any hot tub accidents occurring at the property.

 

  • For any properties with hot tubs, the lead guest making the booking accepts:-


– Full responsibility for the health, safety, and behavior of all members of their group.
– The responsibility to ensure that all members of their group abide by the hot tub rules/Code of Conduct 
– Children must be supervised by an adult at all times when in the hot tub area.
– Guests will ensure the correct procedures are followed in the event of an accident or emergency, and phone the Emergency Services if needed.
– Howgills Accommodation must be advised of any accident or emergency.
– The property owners and their service partners reserve the right to close any part of the hot tub area, for maintenance and/or safety reasons.
– The property owners shall not be liable for any loss or damage caused to the property of the lead guest and/or their family/group, arising from, or in conjunction with, the use of the hot tub or the hot tub area.
– The property owners and their servicing companies reserve the right to refuse access, or to expel the lead guest and/or their family/group from the hot tub area for any breach of, or if they have reason to believe there has been a breach of, the Hot Tub Code of Conduct/Rules, any act of negligence such as to endanger their own, or others safety, or if they have caused unnecessary damage which has not been reported to the Owners or the owners servicing company and/or paid for.

Pets

- No more than the number of dogs specified on our website may occupy the property at any one time. 


– Puppies under the age of 12 months are not permitted unless authorised by Howgills Accommodation.


– All dogs should be kept under strict control at all times whilst on the property.


– Dogs shall not be permitted in the bedrooms, bathrooms or to go onto furniture.


– Dogs shall not be left in the property unattended or in your vehicle outside of the property at any time.


– Should dogs be left unattended and cause any disturbance to any neighbors or neighboring properties, then this may be deemed as unreasonable behavior and could warrant eviction from the property.


– Any fouling of internal areas shall be professionally cleaned and the cost borne by the guest, which will be recovered from the security deposit.


– Any fouling of lawns, paths, or outside surfaces shall be cleared up without delay, by you the Guest. Failure to do this will result in additional charges being made which will be recovered from the security deposit.

– Guests should provide dog bedding and necessary equipment, including food and water bowls, including towels.

WIFI

  • The wifi service at Howgills Barn is free of charge. All guests agree:

  • Not to use the WIFI for any unlawful, inappropriate, or immoral purpose.

  • Not to make any use of the WIFI such that the whole or part of the WIFI is interrupted, damaged, rendered less efficient, or the effectiveness or functionality of the WIFI is in any way impaired. This includes limiting the number of large files to be uploaded and gaming/streaming movies.

  • Not to use the WIFI for the transmission or posting of any computer viruses or any material which is defamatory, offensive, or of an obscene or menacing character or in such a way as to cause annoyance, inconvenience, or needless anxiety.

  • Not to use the WIFI in a manner that constitutes a violation or infringement of the rights of any person, firm, or company (including rights of copyright or confidentiality).

  • Not to use the WIFI to transmit any material for the purposes of publicity, promotion, and/or advertising without the prior written consent of Howgills Accommodation unless such transmission has been specifically requested by another User of the WIFI.

  • That in the event that it has any right, claim or action against any other user arising out of the use of the WIFI then it shall pursue such right, claim or action independently of, and without recourse to, the Owner; and

  • The User will indemnify and defend Owners against all claims, liability, damages, costs, and expenses, including legal fees, arising out of a breach of these Terms and Conditions or any Use of the WIFI by the User. The User acknowledges that Owners have no control over the nature or content of information or programs transmitted or received by the User using the WIFI and that Owners do not examine in any way the use to which the User puts the WIFI. The User agrees to fully indemnify the Owner against any claims or legal proceedings arising in connection with the User’s use of the WIFI which is brought or threatened against the Owner by any other person. 

Business use

  •  Howgills Accommodation is not liable for business losses. If a Guest uses the property for any commercial or business purpose, Howgills Accommodation will not have any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity

 

Parking

  • Parking instructions for the relevant property are included in the property description and such instructions and limitations must be strictly adhered to by Guests. All vehicles are parked at Guest’s risk and Howgills Accommodation shall not be liable for any damage to vehicles, theft of personal items stored in them, or parking fines/clamping.

  • For security reasons, Howgills Accommodation has CCTV in operation in the parking areas and this is monitored by Howgills Accommodation.

Complaints procedure 

 If you feel you have a reason for complaint, then Guests should notify Howgills Accommodation immediately on freephone 0800 8 32 16 32 so that steps can be taken to address your complaint. 

If you do not complain at the time when you are staying at the property, by leaving it until after your stay has ended or at a later date during your stay, Howgills Accommodation will not be able to remedy your complaint as you will have not given Howgills Accommodation an opportunity to remedy the matters you have complained of during your stay and, in such circumstances, Howgills Accommodation shall not be liable to offer any refund or compensation in relation to the matter complained of. 

For each property, the Owner provides a call out service and the necessary contact telephone numbers are given on the 'My Stay Planner'.

Covid-19

  • If you are unable to make your reservation due to a member of your group having Covid-19, you can cancel your reservation OR reschedule to an alternative date. The booking needs to be cancelled 28 days before your arrival date. You can receive a refund of any amount of money paid for your cancelled reservation - minus a £30 fee which we are charged to process online payments.  

  • If you wish to reschedule to an alternative date in 2021 or 2022, we will transfer your reservation and paid the balance to your new booked dates, and update your invoice (please be advised - increases in price may occur).

Cancellations

If you cancel with us:

  • We recommend that all our guests take out travel insurance for their stay with us.  It just means that you are covered in the event that you have to cancel for personal circumstances, member(s) of the group dropping out at the last minute and the reservation is no longer viable or even due to unforeseen weather conditions.

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  • If the booking is cancelled 56 days or more before the arrival date then you will receive a refund of any payments that you made to us.

  • If the booking is cancelled less than 28 days before the arrival date then you are liable for a charge equal to 50% of the stay that will need to be paid to us.

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  • If the booking is cancelled less than 14 days before the arrival date then you're are liable for a charge equal to 75% of the stay that will need to be paid to us.

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  • In the event of a no-show or booking reduction (after arrival date) you are liable for the full cost of the booking which will need to be paid immediately.

 

If we cancel:

We may cancel your booking if:

  • We become aware of any health and safety or quality-related issue with our accommodation or its immediate surroundings (for example contamination to the Property's water supply);

  • Circumstances or events outside our reasonable control.

  • If we cancel a Booking we may (but are not obliged to) arrange alternative accommodation for you and your guests of an equivalent type and standard in a similar location. We will not be liable for any costs associated with arranging alternative accommodation and such alternative may be subject to the payment of additional charges by you if the rental charges for the alternative are higher than those under the cancelled booking;

 

and/or
 

  • Refund any amounts paid by you in relation to the cancelled booking.

  • Events or circumstances beyond our reasonable control. If we are prevented or delayed from complying with any obligations under these Booking Conditions due to events or circumstances beyond our reasonable control, the inability or delay in performing those obligations will not be treated as a breach of the terms of these Booking Conditions. Examples of such events or circumstances include fire, flood, and other acts of God, trade disputes, lockouts, restrictions by the government, medical pandemics, problems with imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.

All other cancellations

Activities & Catering

  • Please note that all of the activities that are delivered at our Barn (or within the nearby area) are with external providers and the guest must make a booking directly with the provider. Guests are advised to read all booking/cancellation/terms and conditions set by the Provider.

  • Howgills Accommodation can take no responsibility for the organisation, delivery, or cancellation of these events.

  • Howgills Accommodation is in no way responsible for any accident/injury which may occur through the delivery of the activity either on or off our property.

  • Please note that the above conditions apply for any external catering companies that come on-site to deliver any catering at Howgills Barn.

GDPR

For information regarding the data that we use we advise all guests to read our GDPR policy: