Howgills Apartments - Payments, Bond and Ts and Cs

Please read these terms and conditions carefully. All bookings made via Participating Websites and Online Travel Agencies or with Howgills Apartments directly, are made subject to these terms and conditions. The person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying at Howgills Apartments. 

Covid 19

  • If you're staying at our property and you suspect you have developed the symptoms of covid 19 you must inform us by phoning freephone 0800 8 32 16 32. You must be tested as soon as possible. If your test is positive for covid-19 you should return home if you are able to do so. You must then, follow government advice and self-isolate for 7 days.  If you have had contact with anyone else during your stay (for example your support bubble) they should leave the accommodation and must self isolate for 14 days.

  • Emergency first aid kits (including thermometers and body fluid spillage kits) and PPE packs will be available on-site, in the event of illness and an emergency.

 

  • If you are phyiscally unable to return home, we will video call/ call you to clearly understand the situation and to see if you need to extend your stay and for how long. You will need to consult the relevant health professional.

 

  • If you have to extend your stay through illness for self-quarantine you will be charged the daily rate of stay at our property.

Payments

  • We require a 30% deposit. 

  • The final balance is required 28 days prior to your reservation date.

  • Before your stay, we require you to 'lodge' a credit or debit card with us for a security bond for your apartment.  The security deposit is pre-authorised against your credit/debit card, 7 days prior to your arrival. This is in case there is any damage to the property during your stay. The money is simply reserved and then released 7 days after your stay if there is no damage. Full details regarding the security bond can be found in the section 'Security Bond'.

For September 2020 bookings:

  • A deposit of 30% of the total booking fee is required at the time of reservation.

  • The full remaining balance is required 28 days prior to your arrival.

  • If the booking is not made through our website - we will send you a payment link from our SuperControl booking system.  Secure payments can be made online through Yapstone HolidayRent Portal via Visa Debit / Delta/ Maestro / Switch/ Visa Credit & Mastercard. 

  • If you have made a reservation via 'Booking.com' - please note that we offer two rates on this site; refundable and non refundable.  We will contact you after your reservation with the appropriate booking/payment, terms and conditions information. Non refundable bookings require the full fee, even if the booking is cancelled (at any time after your reservation).

Security Bond

  • For our largest Apartment 7/8, we ask for a £100 security deposit.  For all other Apartments (9, 10, 11 and 12) we ask our guests for a £50 security deposit. The security deposit is pre-authorised against your credit/debit card, 7 days prior to your arrival. This is in case there is any damage to the property during your stay. The money is simply reserved and then released 7 days after your stay if there is no damage.

  • The security bond is in place primarily as a form of deposit and covers loss of keys, smoking within the apartment, damage to apartment property (including bed linen and towels), and guest behavior. Whilst staying at Howgills Apartments we kindly ask that you respect your fellow guests, apartment property, and all 3rd parties. We pay particular attention to noise and as the apartments are in a residential area noise must be kept to a reasonable level after 10 pm as a courtesy to others.

  • Should there be no breakages or damages to the apartment as detailed above your security bond will be released 7 days after your stay with us.

  • Our Apartments are no smoking.  Smoking outside the main apartment front door is not permitted.

  • In the event that there are breakages or damage to our apartments, we will contact you with a report, including a quotation for repair. We reserve the right to use your bond to pay for the breakages or damage accordingly. Should the bill for repair amount to more than the security bond lodged, we will contact you with an invoice for immediate payment.

  • If there is extra cleaning above and beyond our generous allocation for a normal clean, we will have the right to retain an agreed fee (your Security Bond) for any work carried out for excessive cleaning and this will be at the owner's discretion.  Please ensure cookers are left clean, dirty dishes washed and put away, and food cupboards and freezers are cleared out.

  • We are a 'green' property and recycle after every guest stay. You are required to separate your recycling and leave it in the correct bins. Failure to do this will result in money being deducted from your security bond.

Covid 19 Cancellations

  • If you are unable to make your reservation due to a member of your group having covid 19, you can cancel your reservation or reschedule to an alternative date. The booking needs to be cancelled 14 days before your arrival date.  You can receive a refund of monies paid for your cancelled reservation minus a £30 fee which we are charged to process online payments.  

  • If you wish to reschedule to an alternative date in 2020 or 2021, we will 'freeze' the original booking rate you paid and transfer your full balance to your new reservation.

If you cancel:

  • We recommend that all our guests take out travel insurance for their stay with us.  It just means that you are covered in the event that you have to cancel for personal circumstances, member(s) of the group dropping out at last minute and the reservation being no longer viable or even due to unforeseen weather conditions.

  • You can cancel free of charge up to 14 days before your arrival/booking date.  If you cancel less than 14 days before arrival then you are liable for 30% of the full fee.

  • In the event of a no show you are liable for the full cost of the booking. 

If we cancel:

  • We may cancel your booking if:

  • We become aware of any health and safety or quality-related issue with our accommodation or its immediate surroundings (for example contamination to the Property's water supply);

  • Circumstances or events outside our reasonable control*.

  • If we cancel a Booking we may (but are not obliged to):arrange alternative accommodation for you and your guests of an equivalent type and standard in a similar location. We will not be liable for any costs associated with arranging alternative accommodation and such alternative may be subject to the payment of additional charges by you if the rental charges for the alternative are higher than those under the cancelled booking;

 

and/or

  • refund you any amounts paid by you in relation to the cancelled booking.

  • Events or circumstances beyond our reasonable control. If we are prevented or delayed from complying with any obligations under these Booking Conditions due to events or circumstances beyond our reasonable control, the inability or delay in performing those obligations will not be treated as a breach of the terms of these Booking Conditions. Examples of such events or circumstances include fire, flood and other acts of God, trade disputes, lock outs, restrictions by the government, medical pandemics, problems with imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.

All other cancellations

Activities & Catering

  • Please note that all of the activities that are delivered at Howgills Apartments (or within the nearby area) are with external providers and the guest must make a booking directly with the provider. Guests are advised to read all booking/cancellation/terms and conditions set by the Provider.

  • Howgills Accommodation can take no responsibility for the organisation, delivery or cancellation of these events.

  • Howgills Accommodation is in no way responsible for any accident/injury which may occur through the delivery of the activity either on or off our property.

  • Please note that the above conditions apply for any external caterting companies that come on-site to deliver any catering at Howgills Apartments.

GDPR

For information regarding the data that we use we advise all guests to read our GDPR policy:

Howgills Barn

Castlehaw Farm

Sedbergh, Cumbria

LA10 5BA

Howgills Apartments

7 - 12 Bainbridge Court

Sedbergh, Cumbria

LA10 5EA

Howgills House

Beamsmoor, Garsdale Road

Sedbergh, Cumbria

LA10 5JN

© 2020 by Howgills Accommodation

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