Howgills Apartments - Payments, Bond and

Ts and Cs

Please read these terms and conditions carefully. All bookings made via Participating Websites and Online Travel Agencies or with Howgills Apartments directly, are made subject to these terms and conditions. The person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying at Howgills Apartments. 

Payments

  • A deposit of 30% of the total booking fee is required at the time of reservation.

  • The full remaining balance is required 28 days prior to your arrival.

  • If the booking is not made through our website - we will send you a payment link from our SuperControl booking system.  Secure payments can be made online through Yapstone HolidayRent Portal via Visa Debit / Delta/ Maestro / Switch/ Visa Credit & Mastercard. 

  • If you have made a reservation via 'Booking.com' - please note that we offer two rates on this site; refundable and non refundable.  We will contact you after your reservation with the appropriate booking/payment, terms and conditions information. Non refundable bookings require the full fee, even if the booking is cancelled (at any time after your reservation).

Security Bond

  • For our largest Apartment 7/8, we ask for a £100 security deposit.  For all other Apartments (9, 10, 11 and 12) we ask our guests for a £50 security deposit. The security deposit is pre-authorised against your credit/debit card, 7 days prior to your arrival. This is in case there is any damage to the property during your stay. The money is simply reserved and then released 7 days after your stay if there is no damage.

  • The security bond is in place primarily as a form of deposit and covers loss of keys, smoking within the apartment, damage to apartment property (including bed linen and towels), and guest behavior. Whilst staying at Howgills Apartments we kindly ask that you respect your fellow guests, apartment property, and all 3rd parties. We pay particular attention to noise and as the apartments are in a residential area noise must be kept to a reasonable level after 10 pm as a courtesy to others.

  • Should there be no breakages or damages to the apartment as detailed above your security bond will be released 7 days after your stay with us.

  • In the event that there are breakages or damage to our apartments, we will contact you with a report, including a quotation for repair. We reserve the right to use your bond to pay for the breakages or damage accordingly. Should the bill for repair amount to more than the security bond lodged, we will contact you with an invoice for immediate payment.

  • If there is extra cleaning above and beyond our generous allocation for a normal clean, we will have the right to retain an agreed fee (your Security Bond) for any work carried out for excessive cleaning and this will be at the owner's discretion.  Please ensure cookers are left clean, dirty dishes washed and put away, and food cupboards and freezers are cleared out.

Cancellations

Activities & Catering

  • Please note that all of the activities that are delivered at Howgills Apartments (or within the nearby area) are with external providers and the guest must make a booking directly with the provider. Guests are advised to read all booking/cancellation/terms and conditions set by the Provider.

  • Howgills Accommodation can take no responsibility for the organisation, delivery or cancellation of these events.

  • Howgills Accommodation is in no way responsible for any accident/injury which may occur through the delivery of the activity either on or off our property.

  • Please note that the above conditions apply for any external caterting companies that come on-site to deliver any catering at Howgills Apartments.

If you cancel:

  • We recommend that all our guests take out travel insurance for their stay with us.  It just means that you are covered in the event that you have to cancel for personal circumstances, member(s) of the group dropping out at last minute and the reservation being no longer viable or even due to unforeseen weather conditions.

  • You can cancel free of charge up to 14 days before your arrival/booking date.  If you cancel less than 14 days before arrival then the 30% deposit will be required.

  • In the event of a no show the full cost of the booking is charged to you. 

If we cancel:

  • We may cancel your booking if:

  • We become aware of any health and safety or quality-related issue with our accommodation or its immediate surroundings (for example contamination to the Property's water supply);

  • Circumstances or events outside our reasonable control*.

  • If we cancel a Booking we may (but are not obliged to):arrange alternative accommodation for you and your guests of an equivalent type and standard in a similar location. We will not be liable for any costs associated with arranging alternative accommodation and such alternative may be subject to the payment of additional charges by you if the rental charges for the alternative are higher than those under the cancelled booking;

 

and/or

  • refund you any amounts paid by you in relation to the cancelled booking.

  • *Events or circumstances beyond our reasonable control. If we are prevented or delayed from complying with any obligations under these Booking Conditions due to events or circumstances beyond our reasonable control, the inability or delay in performing those obligations will not be treated as a breach of the terms of these Booking Conditions. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.

GDPR

  • For information regarding the data that we use we advise all guests to read our GDPR policy:

Howgills Barn

Castlehaw Farm

Sedbergh

LA10 5BA

Tel: 0800 8 32 16 32

Email: info@howgillsaccommodation.co.uk

Howgills Apartments

7 - 12 Bainbridge Court

Sedbergh

LA10 5EA

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© 2018 by Howgills Accommodation