COVID 19 (Coronavirus)- updated 1/7/20
Our group accommodation; Howgills Barn and Howgills House are still temporarily closed in line with government guidelines. We are accepting provisional reservations for the end of July and August; however, at this point in time, we cannot guarantee when we will be to re-open. For end of July/August reservations, we are only asking for a £100 deposit.
Should Howgills Barn or Howgills House, not be open in time for your reservation, you will receive a full refund of the £100 or you can transfer to another date in 2020/21.
We'll be updating our website as soon as we know more about re-opening and we will be getting in touch with all guests who have reservations pencilled in.
Howgills Apartments are re-opening from the 4th July. Reservations can be made for a stay with your own household or support bubble, or with members of one other household. Further information can be found on the government website
Our Apartments are self-check -in so there is minimal risk of being in contact with our team. Guests can contact us on free phone 0800 8 32 16 32 if any assistance is required.
You can read more about how we have changed our cleaning policies here
Finally, before a guest stay we will be asking guests to complete the contact details of everyone who will be coming to stay at our apartment. This is to enable our company to assist with any tracking and tracing if we have been alerted to a covid-19 case.
On the day of your reservation, if you or someone in your household or your support bubble is showing coronavirus symptoms, everyone in your support bubble should stay home. If you or a member of your support bubble is contacted as part of the test and trace programme the individual contacted should stay at home. If that individual becomes symptomatic, everyone in the support bubble must then isolate.
If you're staying at our property and you suspect you have developed the symptoms of covid 19 you must inform us by phoning freephone 0800 8 32 16 32. You must be tested as soon as possible. If your test is positive for covid-19 you should return home if you are able to do so. You must then, follow government advice and self-isolate for 7 days. If you have had contact with anyone else during your stay (for example your support bubble) they should leave the accommodation and must self isolate for 14 days.
Emergency first aid kits (including thermometers and body fluid spillage kits) and PPE packs will be available on-site, in the event of illness and an emergency.
If you are phyiscally unable to return home, we will video call/ call you to clearly understand the situation and to see if you need to extend your stay and for how long. You will need to consult the relevant health professional.
If you have to extend your stay through illness for self-quarantine you will be charged the daily rate of stay at our accommodation
Questions and concerns
We will be updating this page in line with any government announcements.
We are here to help you and it is paramount that we all support each other during this difficult time. If you would like to speak to us, please call free phone 0800 8 32 16 32 or email email@example.com
Howgills Accommodation Team