Questions and concerns
We will be updating this page in line with any government announcements.
We are here to help you and it is paramount that we all support each other during this difficult time. If you would like to speak to us, please call free phone 0800 8 32 16 32 or email
We wish all of our guests a safe few months and we look forward to seeing you in brighter times.
COVID 19 (Coronavirus)- updated 12/5/20
Your health and safety is our number one priority...
Firstly, we would like to send all our guests our well wishes and to let you know that our team are working hard behind the scenes to keep you as up to date, as we possibly can. We recognise the situation of COVID-19 (Coronavirus) is unsettling and we want to reassure you we are closely monitoring the situation and following Government guidance.
On 10th May, the latest update from the UK Government was the announcement of a 'stepped plan' for the 'softening' of social distancing and the slow recommencement of services. Step three (at the earliest by July ) briefly mentions that there is a 'hope' to re-open at least some of the hospitality industry and other public places, provided they are safe and enforce social distancing.
You can read the full government guidance here.
If you have a reservation with us between the 20th March and 30th June 2020:
Please let us reassure you that your reservation (and the paid value of your reservation) is on 'hold'. You have 2 options:
You can reschedule to an alternative date in the next 12 months (by June 2021).
Alternatively, you can have a full refund of the amount you have paid for your reservation.
We will contact you by phone or by email as soon as we can to ask which option you prefer. This may take us a number of weeks due to the volume of guests impacted by this situation. There is no need to contact us today.
If you wish to proceed with option 1 (we think everyone will be in need of a break by the time this horrible situation is over!):
You can use the paid value of your reservation with us to book another break at any time in the next 12 months (by May 2021), choosing either:
A replacement holiday of a standard comparable to that booked and of the same value paid;
A replacement holiday of lesser value together with a payment of the difference by us;
A replacement holiday of higher value with a payment of the difference by yourself.
If you choose a refund, payments made by debit or credit cards will be repaid to the same card. This may take up to 28 days to process.
If you have booked with a 3rd party travel agent or online booking agency, please contact them directly as they hold your booking details.
If you have a reservation with us after 1st July 2020
We ask, at this time you do not reschedule your reservation yet. Government guidance is changing on a regular basis and we will continuously update this page.
At this time (12/5/2020) - all breaks from 1st July 2020 onwards are going ahead as planned. Our normal terms and conditions apply. If government guidance does change, we will update this page and be in touch with you by phone or by email to discuss this with you.