Howgills House - Hire of whole House 

Payments, Bond and Ts and Cs

Please read these terms and conditions carefully. All bookings made via Participating Websites and Online Travel Agencies or with Howgills House directly are made subject to these terms and conditions. The person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying at Howgills House. 

Payments 

  • Secure your reservation date with a payment of £100.​

  • Within four weeks of paying the £100, you will be required to pay the first nights fee. 

 

  • Full booking balance must be paid 56 days before arrival.

  • We would prefer payment by BACs and we will send you the details, once your provisional reservation has been made. 

 

  • Before your stay, we ask our guests for a £500 security deposit, pre-authorised against your credit/debit card, 7 days prior to your arrival. This is in case there is any damage to the property during your stay. The money is simply reserved and then released 7 days after your stay if there is no damage or additional cleaning required. For further information please see the section 'Security Bond' below.

  • We may decline your booking: We reserve the right to decline your booking request for any reason and / or to take an alternative booking. If we decline or are unable to accept your booking request, we will notify you and, if the deposit (or any further monies) has been paid, this will be returned to you.

Security Bond

  • We ask our guests for a £500 security deposit, pre-authorised against your credit/debit card, 7 days prior to your arrival. This is in case there is any damage to the property during your stay. The money is simply reserved and then released 7 days after your stay if there is no damage.

  • The security bond is in place primarily as a form of deposit and covers loss of keys, smoking within the House, damage to House property (including bed linen and towels).

  • Should there be no breakages or damages to the House as detailed above your security bond will be released  7 days after your stay with us.

  • In the event that there are breakages or damage to our House, we will contact you with a report, including a quotation for repair. We reserve the right to use your bond to pay for the breakages or damage accordingly. Should the bill for repair amount to more than the security bond lodged, we will contact you with an invoice for immediate payment.

  • If there is extra cleaning above and beyond our generous allocation for a normal clean, we will have the right to retain an agreed fee (your Security Bond) for any work carried out for excessive cleaning and this will be at the owner's discretion. 

  • At our House we offer a continental breakfast for guests. Should you use the kitchen we ask that cookers, fridges are left clean and dirty dishes washed and put away.

  • We are a 'green' property and recycle after every guest stay. You are required to separate your recycling and leave it in the correct bins. Failure to do this will result in money being deducted from your security bond.

Howgills House Terms & Conditions

  • Please read carefully below so that you and your fellow guests are fully informed of our expectations before your arrival.

  • Our House works really well for low key celebrations and relaxed weekends. Howgills House does NOT cater for rowdy house parties.

  • Howgills House is next to a neighbouring property. No excessive noise outside after 9pm . We expect neighbours and local residents not to be disturbed after this time.

  • We do not allow the hire of live bands, PA systems and discos at Howgills House.

  • It is essential that you confirm the exact number of guests that will be staying in the property and no additional guests are allowed at the venue without our prior permission. If additional guests are found staying in the property you all may be asked to leave.

  • A Security Bond of £500 is preauthorised on all group bookings and released after your stay should there be no damage, breakages or additional cleaning required to Howgills House.

  • If you are considering booking any activity/caterer during your stay, we can supply a list of recommendations and will make a note of the company visiting. Please double check with us that the activity/caterer you have booked is suitable for the property.

  • If you would like to decorate the inside of the property, please do so with an appropriate adhesive which does not leave marks on the walls or pulls off the paint when removed.

  • Your group must agree to behave in a considerate way to the people living near the property and to respect their privacy and peace at all times.

  • Strictly no fireworks or Chinese Lanterns – these are not countryside friendly as we have lots of livestock in nearby fields.

  • We do not accept Hen and Stags parties at Howgills House.

  • We do not accept dogs or pets at Howgills House.

  • Howgills House is strictly no smoking. If we find evidence of smoking and extra cleaning is required above and beyond our generous allocation for a normal clean, we have the right to retain your security bond for any work carried out for excessive cleaning and this will be at the owner's discretion.

  • You may be asked to leave if you do not adhere to all of these terms and conditions

Covid 19

  • If you're staying at our property and you suspect you have developed the symptoms of covid 19 you must inform us by phoning freephone 0800 8 32 16 32.

 

  • We will then video call/ call you to clearly understand the situation and to see if you need to extend your stay and for how long.

 

  • If you have to extend your stay through illness for self-quarantine you will be charged the daily rate of stay at our property.

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Children Safety

Cleaning materials are left for the use of guests during their stay. We keep the cleaning products in cupboards or on worktops, high up where possible. It is the responsibility of guests to ensure that children are safe whilst in the properties and are not able to access the cupboards/worktops where products are kept.

Guests

  • Guests shall not permit the property to be visited or occupied by more guests than stated on the booking and invoice.

  • For fire safety reasons, the people that stay in the accommodation must not be of a different identity to those named as part of the booking.

  • We reserve the right to refuse admission to the property should this occur. If you would like to increase the number of guests staying at the property, please let us know in writing at least 7 days prior to your arrival and we will confirm if this is possible and the possible costs involved. 

  • For fire and safety reasons, our properties have CCTV in operation in the entrance and parking areas and this is monitored by Howgills Accommodation.

Lost property

  • We regret that we cannot accept responsibility for any lost property left behind after your stay. Whilst we will make every effort to return lost property, this will only be done on receipt of full payment of the registered post plus a £5 handling and packing charge. Items not claimed after 28 days will be disposed of. All perishable foods will automatically be disposed of at the time of the changeover.

  • The use of the property and its facilities is entirely at the user’s risk. We cannot accept responsibility for any injury or death to the hirer or any of their party, or other third parties, or for loss or damage to their belongings, vehicles or their contents or any other personal possessions or monies.

  • Any theft occurring during your stay due to lack of vigilance in terms of locking the property will invalidate the terms of the insurance and thus costs will have to be met by yourself.

WIFI

  • The wifi service at Howgills House is free of charge. All guests agree:

  • Not to use the WIFI for any unlawful, inappropriate or immoral purpose.

  • Not to make any use of the WIFI such that the whole or part of the WIFI is interrupted, damaged, rendered less efficient, or the effectiveness or functionality of the WIFI is in any way impaired. This includes limiting the amount of large files to be uploaded and gaming/streaming movies.

  • Not to use the WIFI for the transmission or posting of any computer viruses or any material which is defamatory, offensive or of an obscene or menacing character or in such a way as to cause annoyance, inconvenience or needless anxiety.

  • Not to use the WIFI in a manner which constitutes a violation or infringement of the rights of any person, firm or company (including rights of copyright or confidentiality).

  • Not to use the WIFI to transmit any material for the purposes of publicity, promotion and/or advertising without the prior written consent of Howgills Accommodation unless such transmission has been specifically requested by another User of the WIFI.

  • That in the event that it has any right, claim or action against any other user arising out of the use of the WIFI then it shall pursue such right, claim or action independently of, and without recourse to, the Owner; and

  • The User will indemnify and defend Owners against all claims, liability, damages, costs and expenses, including legal fees, arising out of a breach of these Terms and Conditions or any Use of the WIFI by the User. The User acknowledges that Owners have no control over the nature or content of information or programs transmitted or received by the User using the WIFI and that Owners do not examine in any way the use to which the User puts the WIFI. The User agrees to fully indemnify the Owner against any claims or legal proceedings arising in connection with User’s use of the WIFI which are brought or threatened against the Owner by any other person. 

Business use

  •  Howgills Accommodation is not liable for business losses. If a Guest uses the property for any commercial or business purpose, Howgills Accommodation will not have any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity

 

Parking

  • Parking instructions for the relevant property are included in the property description and such instructions and limitations must be strictly adhered to by Guests. All vehicles are parked at Guest’s risk and Howgills Accommodation shall not be liable for any damage to vehicles, theft of personal items stored in them, or parking fines/clamping.

  • For security reasons, Howgills Accommodation has CCTV in operation in the parking areas and this is monitored by Howgills Accommodation.

Hot tub

  •  Guests use the hot tub at their own risk and the property owners accept no liability, loss, damage or expense, including, without limitation, solicitor fees and cost of litigation, resulting from any hot tub accidents occurring at the property.

 

  • For any properties with hot tubs, the lead guest making the booking accepts:-


– Full responsibility for the health, safety, and behaviour of all members of their group.
– The responsibility to ensure that all members of their group abide by the hot tub rules/Code of Conduct 
– Children must be supervised by an adult at all times when in the hot tub area.
– Guests will ensure the correct procedures are followed in the event of an accident or emergency, and phone the Emergency Services if needed.
– Howgills Accommodation must be advised of any accident or emergency.
– The property owners and their service partners reserve the right to close any part of the hot tub area, for maintenance and/or safety reasons.
– The property owners shall not be liable for any loss or damage caused to the property of the lead guest and/or their family/group, arising from, or in conjunction with, the use of the hot tub or the hot tub area.
– The property owners and their servicing companies reserve the right to refuse access, or to expel the lead guest and/or their family/group from the hot tub area for any breach of, or if they have reason to believe there has been a breach of, the Hot Tub Code of Conduct/Rules, any act of negligence such as to endanger their own, or others safety, or if they have caused unnecessary damage which has not been reported to the Owners or the owners servicing company and/or paid for.

Complaints procedure 

 If you feel you have a reason for complaint, then Guests should notify Howgills Accommodation immediately on freephone 0800 8 32 16 32 so that steps can be taken to address your complaint. 

If you do not complain at the time when you are staying at the property, by leaving it until after your stay has ended or at a later date during your stay, Howgills Accommodation will not be able to remedy your complaint as you will not have not given Howgills Accommodation an opportunity to remedy the matters you have complained of during your stay and, in such circumstances, Howgills Accommodation shall not be liable to offer any refund or compensation in relation to the matter complained of. 

For each property, the Owner provides a call out service and the necessary contact telephone numbers are given on the My Stay Planner.

Covid Cancellations

Covid-19

  • If you are unable to make your reservation due to a member of your group having Covid-19, you can cancel your reservation or reschedule to an alternative date. The booking needs to be cancelled 28 days before your arrival date. 

  • You can receive a refund of any amounts of money paid for your cancelled reservation - minus a £30 fee which we are charged to process online payments.  

  • If you wish to reschedule to an alternative date in 2021 or 2022, we will transfer your reservation and paid balance to your new booked dates and update your invoice (please be advised - increases in price may occur).

All other cancellations

If you cancel with us:

  • We recommend that all our guests take out travel insurance for their stay with us.  It just means that you are covered in the event that you have to cancel for personal circumstances, member(s) of the group dropping out at last minute and the reservation is no longer viable or even due to unforeseen weather conditions.

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  • If the booking is cancelled 56 days or more before the arrival date then you will receive a full refund of the payments you made to us.

  • If the booking is cancelled less than 28 days before arrival then you will be liable for a charge equal to 50% of the stay that will need to be paid to us.

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  • If the booking is cancelled less than 14 days before arrival then you will be liable for a charge equal to 75% of the stay that will need to be paid to us.

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  • In the event of a no show or booking reduction (after arrival date) you are liable for the full cost of the booking that will need to be immediately paid to us.

 

If we cancel:

We may cancel your booking if:

  • We become aware of any health and safety or quality-related issue with our accommodation or its immediate surroundings (for example contamination to the Property's water supply);

  • Circumstances or events outside our reasonable control.

  • If we cancel a Booking we may (but are not obliged to) arrange alternative accommodation for you and your guests of an equivalent type and standard in a similar location. We will not be liable for any costs associated with arranging alternative accommodation and such alternative may be subject to the payment of additional charges by you if the rental charges for the alternative are higher than those under the cancelled booking;

 

and/or
 

  • Refund you any amounts paid by you in relation to the cancelled booking.

  • Events or circumstances beyond our reasonable control. If we are prevented or delayed from complying with any obligations under these Booking Conditions due to events or circumstances beyond our reasonable control, the inability or delay in performing those obligations will not be treated as a breach of the terms of these Booking Conditions. Examples of such events or circumstances include fire, flood and other acts of God, trade disputes, lock outs, restrictions by the government, medical pandemics, problems with imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.

Activities & Catering

  • Please note that all of the activities that are delivered at our House (or within the nearby area) are with external providers and the guest must make a booking directly with the provider. Guests are advised to read all booking/cancellation/terms and conditions set by the Provider.

  • Howgills Accommodation can take no responsibility for the organisation, delivery or cancellation of these events.

  • Howgills Accommodation is in no way responsible for any accident/injury which may occur through the delivery of the activity either on or off our property.

  • Please note that the above conditions apply for any external catering companies that come on-site to deliver any catering at Howgills House.

GDPR

For information regarding the data that we use we advise all guests to read our GDPR policy: